Frequently asked questions

Delivery is free on every UK order, with no minimum spend.

We pack orders within 1–2 working days, and delivery within the UK takes another 3–5 working days after that. So most orders arrive within 4–7 working days of ordering.

These are working days and don't include weekends or bank holidays. Orders placed on a Friday afternoon are normally packed the following Monday.

All orders are packed and dispatched from the United Kingdom. There are no customs charges or import fees on UK deliveries.

At the moment we deliver within the United Kingdom only. If you'd like us to ship somewhere else, email us and we'll let you know if it's possible.

When your parcel is dispatched we email you a tracking number. Paste it into our tracking page, or open your order from the link in that email.

Carriers usually take a few hours to register a parcel after we hand it over, and sometimes it isn't scanned until it reaches the first depot that evening. If there's still nothing after 24 hours, email us with your order number and we'll chase it.

Check your spam and promotions folders first — order emails often land there. If it's been longer than 1–2 working days since you ordered and there's still nothing, get in touch and we'll confirm where your order is.

Check any safe place you've set up with the carrier and ask your neighbours — parcels are very often left next door. The carrier's tracking page usually names who signed for it or where it was left.

If you still can't find it, contact us within 7 days of the delivery date and we'll open an investigation with the carrier.

If it hasn't been dispatched yet, email us straight away and we'll change or cancel it if we can. Once it's with the carrier we can't alter it, but you can still return it once it arrives.

Under the Consumer Contracts Regulations 2013 you also have the right to cancel an online order from the moment you place it until 14 days after it arrives, without giving a reason.

Only before dispatch — email us as soon as you can. After that, most carriers let you redirect a parcel yourself from their tracking page.

You can return anything within 30 days of delivery for a refund, as long as it's unused and in its original packaging. Email us first and we'll tell you where to send it.

This is on top of your legal rights, not instead of them — see the next answer. Full details are in our Refund Policy.

Because you're buying online, the Consumer Contracts Regulations 2013 give you 14 days from delivery to cancel your order for any reason, and a further 14 days to send the goods back. We then refund you within 14 days of receiving them.

Separately, the Consumer Rights Act 2015 says goods must be of satisfactory quality, fit for purpose and as described. If something is faulty you have the right to a repair, replacement or refund depending on how long you've had it.

If you're returning something because you've changed your mind, you cover the cost of sending it back. We'd recommend a tracked service, because the parcel is your responsibility until it reaches us.

If an item is faulty, damaged, or not what you ordered, we cover the return postage. Email us first and we'll arrange it.

Email us with your order number and a photo, and we'll sort a replacement or a refund. Please get in touch as soon as you notice — it makes any carrier claim much easier.

Once your return reaches us we process the refund within 3 working days, back to the original payment method. Your bank may then take a few more days to show it.

We don't run exchanges. Return the original for a refund and place a new order — it's faster, and it means the item you want doesn't sell out while your return is in transit.

Most of what we stock is solid wood — usually rubberwood, beech or birch — with painted or natural finishes. Some items include other materials, such as fabric, cord, silicone or plastic wheels.

The materials for each item are listed on its own product page. If anything isn't clear, email us and we'll check with the supplier.

Every product page shows the manufacturer's minimum age. Please follow it — age markings on toys are a safety warning, usually about small parts that are a choking risk, not a guide to how clever a child is.

Wipe with a barely damp cloth and dry it straight away. Don't soak it, don't put it in a dishwasher or washing machine, and keep it away from radiators and direct sunlight, which can crack or fade the wood.

Check toys every so often for splinters, cracks or loose parts. If you find any damage, stop using the toy.

If a product is sold out, email us with its name and we'll tell you whether more is on the way and roughly when.

The payment methods available for your order are shown at checkout. All prices are in pounds sterling (GBP).

Yes. Checkout runs on Shopify's secure, encrypted payment system, and we never see or store your full card details.

No. You can check out as a guest. Your order confirmation and tracking emails are sent to the email address you enter at checkout.

Only to process and deliver your order and to answer your questions. Full details are in our Privacy Policy.